![]() ![]() : 4 This stands in contrast to activities that affect the worker directly, such as receiving a paycheck in the correct amount. Zero Defects seeks to directly reverse the attitude that the number of mistakes a worker makes doesn't matter since inspectors will catch them before they reach the customer. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time." : vii - James Halpin, Zero Defects: A New Dimension in Quality Assurance " Zero Defects is a management tool aimed at the reduction of defects through prevention. "The measurement of quality is the price of nonconformance" "The performance standard is Zero Defects" ![]() "The definition of quality is conformance to requirements" ![]()
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